I thought that the worsening economy would be beneficial to buyers. Not so. Went to the local optician in the hopes of getting new glasses. I continue to try to shop local, despite negative experiences.
There were at least seven people working in that store. Or not working, as the case may be. They were standing around talking about sports and stuff. Nobody even looked up when the little bell on the door rang. Nobody came over. And when I walked over to them, I actually had to interrupt to get any attention. What was the response?
One of the people pointed and said I should look “over there.”
I don’t get it. Don’t they understand that their jobs are linked to sales?
Last year I needed some service done at my house. I called the place I’d always used, which charged $85. Their new price? $150. I asked why, and the representative said it was because the economy was bad.
I don’t get it. Sure, you’re making less money. So your answer is to gouge the people who patronize your business?
So I called around, and talked with some friendly guy who said his company would do it for $95. He said it was an easy job, they’d be in and out in 30 minutes. (Actually, it usually takes 15, and it took 15 this time too.) He said that on the off chance it took longer, he’d still charge $95. I told him that where I lived there were a number of homes that use the same service, and he asked if I would recommend him if he did a good job. I said sure. I also told him I was on the board of [local citizen organization] and would pass the word on there.
Anyway, he was all friendly up until he asked for my name. And then his voice got a lot cooler.
His guy came out to the house about a day later. The service guy (who wasn’t the guy I talked to on the phone) was pretty nice. He asked why I changed companies and I told him and he shook his head.
I don’t get it, he said. And now they’ve lost your business.
The next day the Previously-Friendly-Now-Not-So-Friendly guy called and told me that I should have told him about the specifics of the service. He said he would have charged me at least $150 because of the work involved. I pointed out that I had read him all the specs over the telephone and that I had already paid his guy $95.
And then he asked me if I would recommend him. (?!)
So I told him that I would recommend him if he charged less than $150. He asked if I could guarantee that all my neighbors would use his service. I told him I could not. He told me then it wasn’t worth his trouble.
Yeah, I really don’t get it. But then he called again and asked if he could fax a letter/advertisement to me for distribution to the local group. But I don’t have a fax. And that annoyed him. He said he’d send it by mail, but I never did get it.
That was a year ago. Today in the mail I got a typewritten postcard advertising his company’s services. You can even feel the impression of the typewriter, so it was apparently made just for me. The price? $98. Guess maybe it is worth his trouble. Or something.
It’s the economy. Stupid.