Sears sucks
Google “Sears sucks” and you will see more than a million internet denizens agree with me. Add Melissa of Shakesville to the list. She bought an oven that stopped working because of a faulty part. Of course the part failed shortly after the warranty expired. As did many other similar parts, according to the repair guy.
Two of my Sears sucks stories:
Went to get some keys cut. None of the keys worked. The Sears employee suggested I must not be using them correctly. Because I come from a non-key culture, apparently. After some verbal sparring, he said he would re-cut them. Um, no. As I made it clear from the get-go, I wanted my money back.
Bought an expensive item from Sears and had it delivered. When the delivery person was bringing it off the truck, I saw that it was a cheaper model and told him to take it back. He refused. I called Sears and the representative told me they reserve the right to substitute an equal or lower-value product for the same price. Whuh?
Thirty minutes on the telephone with various customer service people, none of whom could understand why I thought it wasn’t a good idea to charge the higher price but send the lower-priced item. When I asked why I should accept this, one of the reps said, “It is part of our customer service.” Seriously.
Sears sucks. I don’t shop Sears or its affiliates any more.
Posted on November 4, 2011, in wtf. Bookmark the permalink. 8 Comments.
Wow, that takes bait-and-switch to a whole new level. I hope you were able to get that sorted out, eventually.
Of equal or lower value? So there customer service policy reserves the right to suck and rip off people?
The Sears website says they reserve the right to replace with an item of equal or better value. That’s an interesting way or phrasing it: not equal or *greater* but better. That might imply greater value, or it could mean “better” value as in cheaper (“Buying dishwashing liquid at Walmart is a better value than buying it at Target because Walmart sells it for a dollar less.”)
For shame, Sears. For shame.
sears retail in seguin, tx has issued an outdated and declined shopping card with my 250$ purchase. I was told the card was no-good at the same store less then two months after the original purchase. On my next purchase I, was not discounted the value of the gift card. Sears has only responded with a form letter, thanking me for shopping at “Sears”.
When I was in high school, my grandfather passed away and left my mom about $5000. She decided she wanted to get estimates for new kitchen cabinets. She started calling around to make appointments for representatives to visit our home and look at the kitchen. Sears refused to come unless her “husband would be home”. She cursed them out, told everyone we knew, and ended up just having my dad refinish the cabinets we already had.
Not to defend Sears, who I have had problems with, but I have never had them not deliver the exact product that I paid for. I can’t imagine that is even legal?
So, go to their store and buy model xyz. Then when it arrives, if it is not model xyz, as stated on the invoice, I don’t have to take it. I don’t even have to take delivery if it IS the item I ordered. They can’t force either on you.
Not making any sense.
My Sears story: I was looking around for a new watch, in the initial stages when you want to take stock of everything that is available. I asked the woman behind the counter if I could get a better look at one watch I was particularly interested in. She made a sour face and asked, “Are you going to buy it?” When I said no, she replied, “Then no,” and walked away! Sears sucks.
Sears sucks!!! I want to start by saying that this has been the worst customer service experience of my entire life!!! I got jerked around by Sears too many times. I bought a sofa on December 1st, they ran out of stock and couldn’t deliver the sofa until January 28th. I take the 28th off to wait for the sofa, then get a call on the 28th about my sofa not even being in their distribution center, and that it would take at least another 2 weeks! So 2 more weeks of watching TV while lying down on the floor. I call the salesperson in Brossard (Micheline whatever her last name is) who sold me the sofa to voice my displeasure, and she promises I will be compensated and will contact me back in 3 days to let me know if they can expedite the delivery. Three days pass, and I never get contacted. I eventually decide I want to cancel my order out of principle, and I travel from Toronto to show up in person at the store because I’m getting nowhere via telephone. I ask Micheline what happened to her promise of compensating me, and contacting me to resolve the problem. She has the audacity to lie to my face and claim she never said she would call me. Alas, this was just one of too many lies Sears made to me over the course of this hellish experience. Two weeks later, my reimbursement never appears on my Visa. I called last week to ask what the story was, and they told me that they had just processed it the day before, and should appear within 48 hours. I’ve been calling them for the past 2 weeks, and I keep getting the same answer saying “oh, the person you spoke with was mistaken because they didn’t have the right access in the system – the payment was actually processed yesterday and you’ll see it within 48 hours”. I still haven’t received my money. Is this some kind of sick twisted joke??? This is easily the worst customer service experience I’ve ever had in my life. I will never set foot in a Sears store again. And I will tell my story to every single person I ever meet to ensure nobody I come across ever sets foot in a Sears store again. I will ensure Sears Canada goes bankrupt. This has now become my life’s sole purpose.